Case Study: IAFC improves morale and retention with Mindtools Kineo

IAFC trains hundreds and boosts retention with Kineo

The International Association of Fire Chiefs (IAFC) faced high volunteer turnover that jeopardized its financial stability and public safety mission. To address this, IAFC partnered with Kineo to develop a training solution that would boost administrative leadership skills and improve morale across its workforce and volunteer base.

Kineo designed and deployed The Volunteer Administrative Leadership Series, a blended and gamified learning experience using digital storytelling based on real-world scenarios from a fictional fire station. This solution led to improved camaraderie, better business operations, and significantly improved recruitment and retention for IAFC’s network of fire departments.

IAFC