Case Study: Shoalhaven City Council achieves seamless LMS rollout and HR integration with Kineo

Exceptional LMS implementation that demonstrates ROI through successful organisational change with Shoalhaven City Council

Shoalhaven City Council, responsible for training around 1,500 staff and contractors but supported by a single learning specialist, faced an urgent need to move beyond a single shared classroom model and get information out faster and more efficiently. The council required a single learning platform that could structure training, reach all audiences, and integrate with its HR system (HRS) to connect learning with payroll and weekly timesheet submission.

After a tender process the council engaged Kineo to implement a Totara-based LMS with a blended mix of off‑the‑shelf and bespoke content, deployed remotely during COVID‑19. The rollout included engagement initiatives to drive adoption, seamless HRS integration (1,500 users submitted timesheets successfully), and immediate gains in efficiency, time savings for managers and clearer upskilling pathways. Reporting and reduced administrative burden now support ROI and a planned shift to a 70/30 online learning model.

Shoalhaven City Council