Case Study: City Electric Supply achieves centralized, gamified learning with Kineo (Totara Learn)

City Electric Supply created a learning culture with a platform that adapts to their needs

City Electric Supply, a manufacturer and wholesale distributor of industrial electrical equipment with over 500 stores and 2,700 employees across North America, needed to replace a cumbersome proprietary LMS that met compliance but wasn’t engaging or flexible. They wanted a branded, adaptable platform that would support gamification and pull learners deeper into product, vendor and regional training.

Partnering with Kineo to implement Totara Learn, they created a customizable, open-source platform with leaderboards, open badges, integrated vendor courses and webinar tracking — all hosted in one place. In the first six months 1,782 employees accessed the system; it now delivers 24/7 learning, speeds regional onboarding, strengthens vendor relationships, boosts engagement and supports retention.

City Electric Supply

Gail Smart

Training Manager