Case Study: United Bank of Michigan achieves a fully paperless lending process with Kinective IMMeSign Plus

United Bank ditches legacy eSignature solution for a partner 100% focused on financial institutions

United Bank of Michigan, a community bank with over $850M in assets, faced low adoption of its eSignature process due to a cumbersome, non-integrated solution from a previous provider. This led to staff frustration and a reversion to paper-based methods. The bank sought a new partner and selected Kinective for its IMMeSign Plus platform, which promised full integration with their Fiserv Premier core system and a focus on financial institutions.

Kinective's Document Automation solution, IMMeSign Plus, was seamlessly integrated, creating a 100% paperless process. The implementation resulted in an immediate ROI, allowing staff to complete transactions, including indexing and archiving, in just a few clicks. This provided a dynamic and consistent customer experience for both remote and in-branch clients while also safeguarding sensitive data through electronic delivery.

United Bank of Michigan

Eric Soya

Vice President of Branch Operations