Case Study: SchoolsFirst Federal Credit Union achieves faster branch operations with Kinective

How SchoolsFirst FCU reduced workflow processes from hours to minutes

SchoolsFirst Federal Credit Union, an $15B credit union, faced challenges with its fleet of cash recyclers, which had a fragmented integration with its Symitar core system. This caused teller confusion, significant downtime, and reliance on IT support. Seeking an upgrade, they partnered with vendor Kinective to implement a more fluid integration.

Kinective implemented its S4+NORM and iQ solutions, providing a seamless, vendor-agnostic integration with the core. The results included a drastic reduction in daily closing time from over an hour to just 15 minutes, near-zero need for team training due to the intuitive interface, and less branch downtime. The solution gave staff self-service error resolution and provided valuable analytics, saving the credit union thousands of dollars and hours while improving member service.

SchoolsFirst Federal Credit Union