Case Study: Arvest Premier Solutions achieves same-day reconciliation and zero balancing issues with Kinective

Arvest decreases balancing issues by 100%—now reconciling same day

Arvest Premier Solutions, a major bank, was facing significant challenges with its teller cash recyclers (TCRs), including millions of dollars in reconciliation issues, constant machine downtime, and heavy IT support demands. The lack of integration with their Fiserv Signature teller application was causing operational inefficiencies and customer dissatisfaction. Seeking a resolution, Arvest turned to Kinective and its Teller Workflow Solutions.

Kinective implemented a seamless integration for over 500 TCRs, working closely with Fiserv and Arvest to ensure a flawless large-scale rollout. The solution included the iQ analytics platform for proactive device monitoring. This eliminated balancing issues entirely, allowing for same-day reconciliation and nearly eradicating machine downtime. The success led Arvest to deploy an additional 200+ recyclers, resulting in thousands of dollars and hours saved for the bank.

Arvest Premier Solutions

Lori Winesburg

Executive Vice President