Case Study: Pioneer Federal Credit Union achieves universal branch transactions with Kinective RTA

A universal approach that skyrocketed member satisfaction

Pioneer Federal Credit Union, a growing credit union in Idaho, sought to eliminate inefficiencies in its new open-branch design. Their universal associates were hampered by an inability to process transactions from anywhere; staff were tied to specific workstations and needed to log in and out repeatedly. This process created member wait times and hand-offs, preventing the credit union from achieving its vision. Partnering with vendor Kinective, they identified that the RTA (Remote Transaction Assist) product was the missing solution to their challenges.

Kinective implemented its RTA solution across Pioneer FCU's 13-branch network. This allowed any staff member to securely process transactions from anywhere in a branch, finally enabling the true universal associate model. The results included a significant boost in member satisfaction and operational efficiency. Kinective's RTA provided unexpected benefits such as enhanced security by eliminating cash drawers in offices and greater flexibility during short-staffed periods. The success was so profound that Pioneer FCU plans to install RTA in all of its branches, creating a repeatable roadmap for future success.

Pioneer Federal Credit Union

Tracey Miller

Vice President of Operations