Case Study: OnPoint Community Credit Union improves cash recycler uptime with Kinective

A managed-service partnership of 123 cash recyclers worth raving about

OnPoint Community Credit Union, Oregon's largest credit union, faced a challenge in managing its growing fleet of cash automation devices across 55 branches. They needed to maintain exceptional member service by minimizing device downtime and avoiding frequent service calls. To address this, they partnered with vendor Kinective for a solution involving their data analytics and teller workflow services.

Kinective implemented its iQ business intelligence tool, providing OnPoint with complete visibility into their entire fleet of over 120 cash recyclers. The solution enabled data-driven service decisions based on actual usage analytics and device health, leading to a remarkable 99.8% device uptime. This resulted in fewer errors, significant resource savings, and supported the credit union's continued branch expansion.

OnPoint Community Credit Union

Tory McVay

Chief Retail Officer