Case Study: 3Rivers Federal Credit Union modernizes branch operations with Kinective Cash Automation

3Rivers Federal Credit Union saves 2.5 hours per week per location with Kinective

3Rivers Federal Credit Union, a credit union with over 138,000 members, faced operational inefficiencies due to obsolete cash dispensing machines and a lack of integration between their existing Teller Cash Recyclers and their Fiserv DNA core system. This challenge prevented their strategic shift from traditional transaction-focused branches to modern service centers. To address this, they partnered with vendor Kinective and implemented their Cash Automation suite.

Kinective's solution integrated cash handling hardware directly with the Fiserv DNA core, eliminating manual dual-entry and streamlining processes. This implementation saved the credit union over 100 hours annually in balancing time, enhanced security by reducing exposed cash, and empowered universal associates to serve members anywhere in the branch. The results included substantial time savings, improved cash management, and automated self-auditing capabilities, fully achieving 3Rivers' vision.

3Rivers Federal Credit Union