Case Study: Delta Community Credit Union achieves faster branch transactions and end-of-day balancing savings with Kinective

200 FTE hours saved every night

Delta Community Credit Union, a credit union based in Georgia, sought to increase branch efficiencies and enhance member experiences hampered by long wait-times and outdated cash handling processes. They needed to integrate new cash automation hardware and implement a reporting system to track performance. To address this, they partnered with Kinective for its teller workflow solutions and data analytics services.

Kinective implemented its S4 integration and iQ analytics platform, which drastically reduced transaction and end-of-day balancing times. This saved the credit union 200 FTE hours nightly and $250,000 annually in labor costs. The solution also provided critical data visibility, allowing Delta to optimize machine usage across its branches and empower staff to process transactions from any workstation, significantly improving the member experience.

Delta Community Credit Union

Matt Knighton

Vice President, IT Banking Core