Case Study: XPLORA Technologies future-proofs customer support with Kindly

How Xplora Technologies Has Future-Proofed Their Customer Support

XPLORA Technologies, a global company providing smart watches for children, needed to optimize its customer support to serve parents better and efficiently adapt to its 22 international markets. The company partnered with Kindly to implement a conversational AI solution to streamline service without compromising quality.

Kindly implemented a proactive AI chatbot named Xara for XPLORA. The solution provides 24/7 support in multiple languages, allows customers to resolve issues, and facilitates chatting with a human agent. This partnership resulted in a 75% increase in efficiency, a 55% engagement rate, and a 7% fallback rate for XPLORA's customer support.

XPLORA Technologies

Rikke Erichsen

VP of Customer Success