Case Study: Adecco reduces live chat enquiries by 75% with Kindly’s recruitment chatbot

How Kindly’s recruitment chatbot reduced Adecco’s live chat enquiries by 75%

Adecco, Norway's leading recruitment and staffing firm, faced the challenge of efficiently filtering out unqualified job applicants. Their manual process of using live chat required up to four employees full-time and made it difficult to only pass the highest quality candidates to their clients. To address this, they partnered with vendor Kindly to implement an AI-powered recruitment chatbot.

Kindly's solution integrated with Adecco's system to automatically fetch and ask qualifying questions to candidates, filtering them before they reached a human. This implementation led to a 75% reduction in live chat enquiries and a 50% reduction in phone calls within the first month. The dramatic drop in repetitive enquiries allowed Adecco to reallocate staff to more strategic work while simultaneously improving the quality of candidates they referred to clients.

Adecco

Mikael Svensson

Nordic Webmaster