Case Study: Kahoot! achieves global 24/7 customer support with Kindly’s AI sales chatbot

How Kahoot! created a global 24/7 online customer support program

The Norwegian game-based learning platform Kahoot! faced the challenge of providing real-time customer support to its massive global user base, many of whom were in different time zones. To address this, they partnered with the vendor Kindly to implement an AI sales chatbot solution.

Kindly developed a flexible and user-friendly AI chatbot for Kahoot! that utilized machine learning to automate responses and drive conversions. The solution was easily adaptable, allowing Kahoot! to quickly build additional chatbots for new product offerings. The results included providing 24/7 global support without straining the customer service team and gaining the ability to constantly refine the chatbot based on user interactions to improve effectiveness.

Kahoot!

Evelien Jacobs

Social Media and Community Specialist