Case Study: Helthjem reduces customer service queries by 30% with Kindly's chatbot

How Helthjem used an AI-powered chatbot to reduce customer enquiries by 30%

Helthjem, a Norwegian shipping and logistics company, faced a significant influx of customer queries about package tracking and delivery information following a pandemic-driven surge in demand. To maintain their high standard of customer care, they needed a way to efficiently handle these frequent questions. They partnered with vendor Kindly to implement its AI-powered chatbot service.

Kindly's solution integrated with Helthjem's systems via a sophisticated API, providing real-time, easy-to-understand answers to common logistical questions. The chatbot used machine learning to improve its responses over time. As a result, Helthjem saw a 30% reduction in queries related to tracking information and a 10% decrease in general information requests routed to human agents within six months, freeing up their customer service team to handle more complex issues.

Helthjem

Anette Onshuus

Business Developer