Case Study: Goodiebox achieves 72% inquiry automation and happier support teams with Kindly

Goodiebox automates 72% of support inquiries with Kindly

Goodiebox, a subscription e-commerce brand, faced a challenge with its heavily manual support process where agents spent most of their time on repetitive "where-is-my-order" inquiries. Seeking to improve operational efficiency and create more engaging work for its support team, Goodiebox selected Kindly to implement an AI Support Agent to handle these routine member questions.

Kindly implemented a conversational AI solution that handles repetitive inquiries and routes complex issues to humans. This allowed Goodiebox to achieve a 72% automation rate and free up resources. As a result, full-time agents now split their time evenly between tickets and proactive analysis, significantly improving both operational performance and employee development.

Goodiebox