Case Study: Tunnel to Towers Foundation achieves unified donor data and stronger fundraising with Kindful

How The Tunnel To Towers Foundation Found A Partner, Not Just A Vendor, In Kindful

Tunnel to Towers Foundation, created to honor FDNY firefighter Stephen Siller and support fallen first responders, wounded veterans, and Gold Star families, needed a CRM that understood their mission and complex fundraising needs. During their vendor search they found many providers who didn’t take the time to learn their organization, leaving them without the clean, integrated data required to manage monthly giving, broadcast-driven inbound donations, and large call‑center workflows.

Kindful became a partner rather than just a vendor, acting as consultant and centralizing multiple data sources so reports from peer‑to‑peer platforms and the CRM stay in sync. The result: faster, more accurate donor service interactions, streamlined operations, stronger donor relationships, and improved fundraising performance across recurring and campaign giving.

Tunnel to Towers Foundation

Larry Olson

Vice President of Marketing & Communications