Case Study: a tech company achieves agile, centralized inbound supply chain visibility with Kinaxis

Tech Company protects 97% delivery commitments with Kinaxis

CEVA Logistics, a global third-party logistics provider, faced a challenge when assisting an unnamed tech company. This customer struggled with limited visibility and control over its complex international distribution service from European warehouses to shops across France. Using multiple disparate systems created silos, leading to partial deliveries, constant claims, and an inability to track shipments or hold carriers accountable, all while needing to maintain a 97% on-time delivery commitment to avoid penalties.

To address this, CEVA Logistics implemented the Kinaxis Control Tower as the solution. Kinaxis was used to connect and integrate the client's various ERP and carrier systems onto a single-view platform. This provided centralized order and logistics management, eliminating blind spots across the supply chain. The solution enabled the tech company to gain the visibility needed to track deliveries, correct deviations, and improve overall service performance, driving greater cost-efficiency and control.