Case Study: SMTC (global EMS provider) achieves real-time supply chain visibility, agility and alignment with Kinaxis RapidResponse

SMTC - Customer Case Study

SMTC is a global electronics manufacturing services (EMS) provider serving diverse OEM markets with end-to-end manufacturing and fulfillment. The company faced significant demand volatility and economic uncertainty that forced customers to change requirements inside standard lead times, creating challenges to predict demand, protect working capital and respond quickly across multiple sites.

SMTC implemented Kinaxis RapidResponse as a single planning, MRP and transactional engine with closed‑loop ERP integration across five sites, supporting about 80–100 concurrent users and ~400 named users. The platform delivers real‑time visibility, what‑if analysis and capacity planning, enabling clear‑to‑build decisions in minutes to under an hour, faster purchasing and smoother acquisition on‑boarding—resulting in better alignment across functions, improved operational efficiency and faster, more confident customer responsiveness.

SMTC

Scott Tracey

VP Supply Chain