Case Study: Global Electronics Manufacturing Services Provider achieves 40% increase in on-time delivery and 80% faster customer response with Kinaxis RapidResponse

Global Electronics Manufacturing Services Provider - Customer Case Study

A global electronics manufacturing services (EMS) provider serving OEMs in communications and computer hardware faced a volatile, multi-site environment with diverse customer requirements. The company needed faster, more accurate data and analysis to improve decision-making for order promising, on-time delivery and engineering changes across dispersed manufacturing and program teams.

They implemented Kinaxis RapidResponse to stream live ERP data into a spreadsheet-like interface for cross-functional “what-if” modeling, allocation/pegging, prioritized MRP exceptions and consolidated reporting. Within eight months on-time delivery improved 40%, demand response times dropped 80%, manufacturing lead times fell about 20% (and by 50% for one strategic customer), while capable-to-promise accuracy and inventory-simulation capabilities were greatly enhanced.