Case Study: Global 500 Pharmaceuticals Company achieves 41–60% faster supply chain response and improved on-time delivery with Kinaxis RapidResponse

Global 500 Pharmaceuticals Company - Customer Case Study

A Global 500 pharmaceuticals company struggled with limited supply chain visibility, inefficient business processes, misalignment across functions, redundant systems and gaps in SAP functionality. To address these challenges it evaluated SAP modules and an in‑house build and selected Kinaxis RapidResponse to unify planning and decision-making across the organization.

RapidResponse was deployed across S&OP, inventory, supply and capacity management, demand planning, engineering change and master scheduling, chosen for its complete feature set, new capabilities, flexibility, cloud delivery and ease of working with Kinaxis. The company reported very significant improvements in planning cycles, a 41–60% increase in response rates, better on‑time delivery and stronger inventory performance (inventory targets above 95% adherence and abnormal scrap 20% below budget). Role‑based collaboration and multi‑tier visibility were rated as highly differentiated, with scenario analysis, analytics and impact alerting also scoring strongly.