Case Study: DSV achieves a single‑instance global control tower and eliminates information silos with Kinaxis

DSV Implements a Single-Instance Control Tower with a Global Footprint

DSV, a global transport and logistics leader operating in over 90 countries, opened a 139,000 m2 integrated logistics centre in Gauteng to serve complex FMCG and regulated healthcare customers. The program required a single point of contact and seamless coordination across three distinct business divisions that each used different systems, creating information silos, limited visibility, and difficulty meeting strict SLAs for time‑and‑place deliveries and value‑added services.

DSV implemented a single‑instance Kinaxis supply chain control tower to connect disparate systems and third‑party partners, provide real‑time order‑lifecycle visibility, and automate carrier selection, capacity planning and wave scheduling. The integrated, master‑data driven solution preserved business‑unit identities while enabling orchestration at scale—delivering a 17% rise in service provider productivity, 22% improvement in vehicle utilization, 14% increase in automated order planning and a 76% reduction in multisupplier query resolution times.

DSV

Brett Sauerman

General Manager of Freight Management Solutions