Case Study: Agilent Technologies gains supplier-level inventory visibility and faster decision-making with Kinaxis RapidResponse

Agilent Technologies - Customer Case Study

Agilent Technologies, a leader in life sciences, diagnostics and applied chemical markets that supplies laboratories worldwide with instruments, services and consumables, faced a critical inventory visibility problem after the 2009 downturn. Production outages and supplier failures left parts in short supply across its extended global supply chain, making it difficult to locate inventory when ramping up production.

Agilent built a supply‑chain control tower using Kinaxis RapidResponse to gain supplier‑level visibility across multiple nodes and to consolidate demand, supply and inventory planning with what‑if scenario analysis on a single platform. The solution enabled proactive collaboration with suppliers, faster decision‑making and greater agility across integrated business planning — delivering improved inventory visibility and reduced risk of production interruptions.

Agilent Technologies

Michael Tan

Supply Chain Operation Director