Case Study: Pharmacy Services Company achieves 47% higher forecast accuracy and fewer stockouts with Kinaxis

How a pharmacy care leader increased forecast accuracy and reduced stockouts

The Pharmacy Services Company, a pharmacy care leader serving specialty, community, mail order, and infusion pharmacies, needed a better way to forecast demand and communicate accurate supply needs to suppliers. Its existing statistical forecasting model was too limited and didn’t account for changes throughout the year, making it harder to improve data quality, align across 25 sites, and reduce stockouts. The company turned to Kinaxis and its Maestro solution to address these supply consistency and collaboration challenges.

Kinaxis implemented Maestro to provide a more connected, consensus-based forecasting process with stronger supplier collaboration and a much longer planning horizon. Within three months, the Pharmacy Services Company moved from a one-week forecast to an 18-month view that included product launches and insurance coverage changes. The results were strong: forecast accuracy improved by 47%, on-hand inventory decreased by 14%, and inventory turns increased by 34%, helping reduce out-of-stock situations.