Case Study: Pfaff’s Porsche Centre Markham improves secure service payments and approvals with Kimoby

Switching to Stress-Free Mobile Payments to Do More With Less

Pfaff needed a more modern and secure way to manage service lane communication and payments at Porsche Centre Markham. With Kimoby’s Service Lane OS, the team was dealing with high volumes of phone calls, manual approvals, and over-the-phone payments that increased fraud risk and slowed down service operations.

Kimoby implemented mobile-friendly digital estimates, real-time text updates, one-tap approvals, and verified payment links for parts and service. The result was faster approvals, reduced payment fraud and chargeback risk, and a smoother premium customer experience that matched the Porsche brand, though no specific numeric impact was provided.

Pfaff

Robert Morrison

VP of Operations