Case Study: North Penn Volkswagen boosts service revenue and appointments with Kimoby

North Penn Volkswagen boosts RO by $348 and books 1,800 more appointments with Kimoby

North Penn Volkswagen faced challenges with its previous customer communication systems, which involved unreliable vendors, delivery issues, and inconsistent support. They needed a single, dependable solution to manage both their service outreach and marketing campaigns. They turned to the Kimoby platform to solve this problem.

By implementing Kimoby, the dealership consolidated its customer communication onto one platform. This allowed them to run targeted marketing campaigns that booked 1,800 additional appointments and send personalized videos that lifted revenue per repair order by $348. Kimoby helped North Penn Volkswagen achieve a 10-15% campaign response rate, far exceeding the industry average for traditional mail.

North Penn Volkswagen