Case Study: Martin Grove Volkswagen streamlines recall campaigns with Kimoby

Martin Grove Volkswagen launches recall campaigns in minutes with Kimoby

Martin Grove Volkswagen faced a significant challenge in managing vehicle recall campaigns. Their service team was burdened by a slow, manual process of pulling lists from their DMS and matching VINs to customer records, which was inefficient and limited their outreach. They sought a better solution to improve this process and enhance customer communication.

The dealership implemented Kimoby to automate their recall management. By syncing their DMS with Kimoby's platform, the team could launch recall campaigns in minutes instead of hours, automatically matching VINs and contacting customers via SMS. This solution from Kimoby resulted in faster customer response rates, a wider campaign reach, and a more efficient service department overall.

Martin Grove Volkswagen