Case Study: Martin Grove Volkswagen improves recall management with Kimoby

Getting More Customers Through the Door with Easy Recall Campaigns

Martin Grove Volkswagen was looking for a faster, more reliable way to manage service recalls and keep guests informed during appointments. The team had been manually pulling DMS lists and matching VINs to customer records, which was slow, repetitive, and limited how many affected customers they could reach. They turned to Kimoby and its communication platform to streamline the process.

Kimoby connected with the dealership’s DMS to automatically match VINs to customer profiles and send recall messages by SMS. This cut recall campaign setup from hours to minutes, improved response rates, and let Martin Grove Volkswagen reach a wider group of customers with less manual work. The dealership also used the faster texting workflow to confirm appointments and answer questions more quickly, improving overall service communication.

Martin Grove Volkswagen

Jason Zommers

Fixed Operations Manager