Case Study: ClickSoftware achieves accurate balance between customer demand and resources with Kimble Applications

Using Kimble To Accurately Balance Customer Demand With Resources

ClickSoftware, a global workforce management and professional services firm, needed a more capable Professional Services Automation (PSA) tool after finding NetSuite’s OpenAir lacked resource-management functionality, margin visibility and Salesforce integration. Seeking to better balance customer demand with consultant resourcing and to improve financial visibility across projects, ClickSoftware selected Kimble Applications for its flexible, customer-focused PSA solution and strong project-management approach.

Kimble Applications implemented a tailored PSA platform that added real-time resource planning, margin visibility and seamless integration with Salesforce, and worked collaboratively with ClickSoftware to adapt the product and support a timely go‑live. The result was clearer performance visibility, greater project-manager accountability, global training roll‑out for project managers, and improved operational efficiency and value — outcomes ClickSoftware credits to its ongoing partnership with Kimble Applications.

ClickSoftware

Yoni Tsrouya

Senior Vice President