Case Study: DMW (consultancy) achieves scalable growth, real-time reporting and 3–4 hour invoicing with Kimble Applications

Streamlining Processes For Growth And Improved Client Servicing

DMW, a fast-growing IT consultancy of about 70 staff, was hampered by manual, spreadsheet-driven back-office processes that ate management time and undermined trust in data. To scale efficiently and free consultants for higher-value work, DMW began using Kimble from Kimble Applications — deploying Kimble’s PSA on the Force.com platform to replace complex Excel-based resourcing, forecasting, timesheets and P&L processes.

Kimble Applications automated time, expenses, resourcing, forecasting and sales opportunity management, giving DMW real-time, trusted management information and a single source of truth. The results: invoicing shrank from three–four days to three–four hours (accurate first time), management regained decision-making time, staff engagement with sales increased, and DMW doubled its headcount in just over three years while improving client service.

DMW

Martin Yapp

Client Services Director