Case Study: Alcatel-Lucent Enterprise achieves 3% professional services revenue growth and reduced administrative headcount with Kimble Applications

How ALE Uses Kimble to Boost Profits

Alcatel·Lucent Enterprise (ALE), a global provider of connected networking, communications and enterprise services, was relying on a home‑grown PSA and struggling with inconsistent service delivery, manual administrative work and unreliable forecasting. To address these challenges, ALE selected Kimble and its Kimble Professional Services Automation (PSA) to better link CRM, sales and delivery and standardize processes across the business.

Kimble implemented the PSA in a six‑month program with a company‑wide cutover, automating manual tasks and improving cross‑team collaboration and pipeline integration. As a result, Alcatel·Lucent Enterprise achieved a 3% increase in professional services revenue, reduced administrative headcount by three, gained more accurate forecasts and more consistent service delivery—demonstrating measurable business predictability from Kimble.

Alcatel-Lucent

Thierry Guennegues

Services Offer & Programs Director