Case Study: Cloud Content Management Company achieves 2% higher customer success and uncovers millions in revenue with Kilterly

Cloud Content Management Company - Customer Case Study

Ben, the Customer Experience Manager at Cloud Content Management Company, needed a way to spot customer issues and growth opportunities before they became problems to improve retention and revenue. He turned to Kilterly, using its customer success platform and Kilterly pulses to analyze behavior across multiple data sources and get a real-time view of customer health.

Kilterly’s solution gives Ben’s team dashboards, health scores, social monitoring, referral tracking and survey data so they can identify at-risk accounts and act quickly. As a result, Kilterly became an “early warning system” that helped drive renewals and upsells, generated unsolicited referrals, and raised the customer success rate by 2%—a material revenue impact that even allowed the company to increase its customer success budget.