Case Study: Covéa analyzes 1.5M customer comments with Kili Technology

Covéa analyzes 1.5M customer comments with Kili Technology

Covéa, a leading mutual insurer in France, faced the immense challenge of analyzing 1.5 million unstructured customer comments from satisfaction surveys. Manual analysis was not feasible at this scale, and the company needed a way to extract deep, actionable insights from the diverse feedback to inform strategic decisions across its business units. To address this, Covéa turned to Kili Technology and its AI-powered data labeling platform.

By implementing Kili Technology's platform, Covéa automated the analysis process, handling multiple data formats while ensuring quality through consensus analysis features. The solution was adopted across more than 9 projects by over 60 users organization-wide. This initiative allowed Covéa to eliminate significant technical debt and transform the 1.5 million comments into strategic intelligence that now directly influences business decisions.

Covéa