Case Study: Masters Services scales and systematizes with Kickserv

Masters Services reaches $1.4 million in sales with Kickserv

Masters Services, a chimney cleaning and repair business founded by veteran Chad Murray, faced a significant operational challenge. The company was entirely dependent on its owner; without him present, the business could not function. The primary challenge was the lack of systems and processes, which prevented the delegation of essential tasks and made critical customer data inaccessible. To address this, the company implemented Kickserv, a web-based field service management software.

The Kickserv solution provided a centralized, online platform for storing customer and job records, scheduling, and communication. This allowed Masters Services to systematize its operations, empower its team, and ensure the business could run without the owner's daily involvement. As a result, the company achieved remarkable growth, reporting $1.4 million in sales just a year and a half after restarting its operations. By using Kickserv, the owner was able to transition from working in the business to working on it, ultimately leading to the creation of a new consulting venture.

Masters Services