Case Study: Masters Services achieves systemized operations and uninterrupted growth with Kickserv

Masters Services - Customer Case Study

Masters Services is a chimney cleaning and repair company founded by veteran Chad Murray, who grew the business from a few tools and family labor into a multi-truck operation. After a series of family medical emergencies left the company unable to operate without him and pushed the business into bankruptcy, Chad realized the business depended on his presence and needed to be systematized to survive and scale.

Chad implemented a web-based operations system to book, dispatch, and recall service history from tablets in the field, enforce policies, and make customer data accessible anywhere. The new processes let him delegate essential functions, keep the business running without him, and build the repeatable, culture-driven foundation needed to grow.

Masters Services

Chad Murray

Founder