Case Study: New Urban Foresters achieves paperless, real-time mobile field operations with Kickserv

It takes a system to create a growing business

The Urban Foresters, founded by Texas A&M forestry graduate Grant Crowell, is a Houston-based tree-care company built to avoid the paper-heavy, inefficient habits Grant saw at previous employers. Their primary challenges were preventing a return to manual timecards and filing, reducing paper use to "save trees," and managing mobile crews and constantly changing schedules.

By adopting Kickserv as their field service management hub from day one, crews use phones and tablets to receive real-time schedule updates, reassignments, and job details, and to capture and attach photos and documents on site. The result is a largely paperless, more responsive operation—fewer trips back to the office, better job documentation, and improved crew communication and efficiency.

New Urban Foresters

Jessie McClellan

Office Manager