Case Study: Father and Son Carpet Cleaning slashes marketing costs and grows repeat business with Kickserv

A software application to capture all their customer data and track their service vans in the field

Father and Son Carpet Cleaning and Repair, started by Richard in 2009, grew quickly from a one- and two-person operation but struggled to keep up. With calls coming in regularly he was closing only about 30% of estimates, tracking everything on paper and QuickBooks, and losing time and leads due to inefficient dispatching and lack of follow-up.

In 2014 Richard hired an office manager and implemented Kickserv to capture customer data, track service vans, reschedule jobs and automate reminders. Consistent follow-up on every callback increased repeat business to over 40%, streamlined field dispatch, and allowed him to slash his marketing budget while continuing to grow revenue.

Father and Son Carpet Cleaning

Richard Zdanis

Founder