Case Study: Lufthansa City Center achieves strategic market intelligence and faster follow-ups with Kickscale

Lufthansa City Center cuts follow-up time by 85% with Kickscale

Lufthansa City Center, the world's largest franchise network of local travel agencies, faced a significant challenge in its partner management. The corporate team spent up to two hours per meeting on post-meeting documentation, which hindered active listening and caused important insights to be lost. They needed a way to objectively consolidate intelligence from dozens of meetings for the entire company. To address this, they implemented the AI Sales Intelligence platform from Kickscale.

Kickscale provided a solution with its AI Sales Notetaker, which automated meeting documentation and analysis. This allowed team members to focus entirely on conversations while the tool generated precise summaries and next steps. The implementation by Kickscale resulted in an 85% reduction in follow-up time, cutting report creation from two hours to just 15-20 minutes. More importantly, it transformed subjective impressions into objective, data-driven market intelligence, enabling faster decisions and better strategic alignment across departments.

Lufthansa City Center