Case Study: a leading financial company uncovers insider theft with Kickidler employee monitoring

How the insider who was stealing the client base was found

The leading financial company, a firm in the financial sector, faced a challenge with a sharp decline in client contract renewals. Suspecting a data leak of their client base, their existing DLP system failed to identify the breach, as the perpetrator was not electronically copying the files. To address this insider threat, the company implemented the employee monitoring software from vendor Kickidler.

The solution from Kickidler provided video recording of user screens and the ability to filter and analyze employee activity on specific websites, such as their CRM. By creating a filter for a specific web page, the security team identified the employee who was manually photographing the screen. This led to the employee's dismissal, preventing future potential damage, though the financial damage from the leak itself could not be reversed. The vendor Kickidler was instrumental in uncovering the theft that other security tools had missed.