Case Study: AnyVan reduces hard bounce rates with Kickbox Email Verification

AnyVan - Customer Case Study

AnyVan, a leading European transport and removals service, was struggling with high hard bounce rates caused by inaccurate, fake, and mistyped email addresses captured during its quote request and booking process. These email issues hurt deliverability, weakened customer communication, and risked lost revenue and conversions. To address the problem, AnyVan turned to Kickbox and its Email Verification API.

Kickbox integrated real-time email verification into AnyVan’s sign-up and quote booking flows, validating addresses at the point of entry to reduce errors and false signups. The result was a 61% year-over-year reduction in hard bounce rates, keeping them below industry benchmarks, and the recovery of about 5% additional new customers each month who had previously been misclassified as invalid.

AnyVan

Marie Conroy

Senior CRM Manager