Case Study: Room & Board achieves 80% higher conversion with Kibo Commerce (Monetate)

Room & board attains 80% Higher conversion with ai-driven Personalization from monetate

Room & Board, a contemporary furniture retailer known for quality and custom pieces, faced a bottleneck: personalization was largely manual across 17 customer segments, limiting scale and timeliness. To move beyond cumbersome processes and better leverage its rich data warehouse and large creative library, the company partnered with Monetate to build a scalable, AI-driven personalization program.

Monetate connected R&B’s content library and data feeds, matched customers across devices, and deployed AI-powered Individual Fit Experiences (IFEs) and Majority Fit Experiences (MFEs) across the site—running 100+ personalized experiences at once. The results: engaged customers saw an 80% higher conversion rate, 30% lift in click engagements, 10% higher average order value, a 45% lift in homepage hero engagement, 109% longer time on site, and the ability to identify about 85% of visitors.

Room & Board

John Schroeder

Retail Business Intelligence Manager