Case Study: Coastal Construction achieves B2C-level B2B commerce and scalable, faster order fulfillment with Kibo Commerce

Coastal Construction Simplifies B2B Commerce Complexities with Kibo & Ignitiv

Coastal Construction is a large independent U.S. distributor of specialty building materials serving 12 customer segments with thousands of complex products across branches and warehouses on the East Coast. When their Magento platform reached end-of-life, they needed a new B2B solution that delivered B2C-like experiences and could be managed by business users with minimal IT involvement.

Kibo’s B2B Order Management and eCommerce provided a scalable platform that scans millions of price lists, cross-references inventory, and surfaces product cost and optimal delivery options in seconds. The rollout—starting with Cart and Checkout in six weeks—enabled self-service accounts, saved carts, sales-rep takeover and inventory allocation, hub-first order routing with fallbacks, split-shipment sourcing, granular catalog and account-specific pricing, and integrations with Prophet21, Evergreen pricing, freight and USPS, improving customer experience and operational efficiency.

Coastal Construction