Case Study: Bi‑Mart achieves 200% increase in conversion rate with Kibo Commerce

Bi-Mart Achieves 200% Increase in Conversion Rate with BOPIS

Bi‑Mart, an employee‑owned discount retailer in the U.S. Northwest, faced declining in‑store‑first commerce as customers shifted online and its legacy website couldn’t show product availability or complete purchases. The chain needed a solution to let shoppers browse, buy and pick up items at their local stores to preserve its customer experience and membership value.

Partnering with Ignitiv to implement Kibo eCommerce, Bi‑Mart enabled BOPIS with full product data, store‑level availability, pickup scheduling and an associate‑friendly UI. Within a year the retailer saw a 200% increase in conversion rate, a 162% rise in orders and a 203% boost in revenue, along with higher traffic and membership growth, while building a scalable composable commerce foundation.

Bi-Mart

Rich Truett

Chief Executive Officer