Case Study: Ace Hardware achieves award-winning omnichannel digital growth with Kibo Commerce

Ace Hardware’s Ongoing Digital Transformation Leads to Award-Winning Omnichannel Experience

Ace Hardware, an international retailer with more than 5,400 stores, needed to better connect its online and in-store experiences while balancing franchisee autonomy, localized pricing, and omnichannel fulfillment. To address these challenges, Ace Hardware partnered with Kibo Commerce, using Kibo Order Management and eCommerce to support a more integrated digital journey.

Kibo Commerce implemented solutions for real-time inventory visibility, advanced order routing, store-specific pricing, and localized shopping experiences across 5,400+ locations. The results were significant: Ace Hardware reported a 279% increase in digital revenue and fulfilled orders through 5,400+ stores, helping support its $8B annual revenue.

Ace Hardware

Bill Kiss

SVP, CMO & Head of Omnichannel