Case Study: Ace Hardware achieves real-time, localized pricing at scale with Kibo Commerce

Ace Hardware - Customer Case Study

ACE Hardware, a global franchise with over 5,000 independently owned stores, needed to bring its localized in‑store experience online. Each store sets its own pricing, promotions and inventory, and Ace needed to display real‑time, store‑level prices and availability by geolocation across a massive catalog—1.2 billion unique pricing records—without adding load or latency to the system.

Kibo’s API extensions enabled Ace to deliver store‑level pricing, promotions and inventory in milliseconds across search, category and product pages. The solution gives franchisees control over the prices shown to local shoppers, supports hierarchical price lists for corporate checks and balances, and provides universal catalog and promotions UI access—resulting in 1.2B unique product prices delivered to customers in milliseconds across 5,000+ locations.

Ace Hardware

Bill Kiss

SVP, CMO & Head of Omnichannel