Case Study: Mercury speeds up project approvals with Kianda

Mercury optimises project approval process with Kianda business process automation platform

Mercury, an engineering contractor, faced significant challenges with its manual, Excel-based project approval process, known as the "Authority Matrix." Their previous workflow automation solution was slow, inflexible, prone to breaking, and lacked robust reporting, leading to high external support costs. They turned to the Kianda no-code/low-code digital process automation platform to find a more efficient and sustainable solution.

By implementing Kianda, Mercury digitally transformed 100% of its project approval process, integrating it with existing systems like SharePoint and O365. The solution provided an 80% faster form load time, reduced support queries by 94%, and empowered the in-house team to build and maintain workflows without coding. This resulted in dramatically faster approval cycles, improved collaboration, and substantial annual time savings for the company.

Mercury

Fiona McCabe

Business Applications Manager