Case Study: Ark Wildlife manages sales peaks and improves customer satisfaction with Khaos Control

Helping Ark Wildlife manage their sales peaks within moments with Khaos Control

Ark Wildlife, an independent mail order and catalogue supplier of wildlife products, needed a better way to handle sudden sales spikes as rapid growth, TV coverage, and news articles could increase demand tenfold without warning. The company turned to Khaos Control and its Khaos Control Web solution to help manage stock and orders more effectively across its growing online and direct sales channels.

Khaos Control integrated sales order processing with a live online shop so Ark Wildlife could allocate stock in real time, reassign orders, manage back orders, and provide future delivery dates based on supplier and dispatch timings. This improved customer control over orders, tracking, and order history, reduced phone calls to the office, and increased customer satisfaction, with Ark Wildlife’s managing director saying he would absolutely recommend the system.

Ark Wildlife

Sean McMenemy

Managing Director