Case Study: Wireless Networks Services Provider achieves improved wireless coverage and service quality with Keysight Hawkeye

Wireless Networks Services Provider - Customer Case Study

Wireless Networks Services Provider needed to ensure complete campus wireless coverage and reliable performance for sensitive applications like voice and unified communications, while managing growing BYOD complexity. Keysight addressed this challenge with its Hawkeye solution, which the customer used to assess coverage, identify blind spots, and certify wireless last‑hop quality.

Keysight deployed Hawkeye via wireless‑enabled endpoints and software agents on Android, iOS, Windows and Linux to run realistic traffic and measure end‑user metrics such as voice score and application response time by location and over time. The continuous Hawkeye assessments enabled proactive issue detection, validated BYOD policies, improved rollout coverage and user productivity, and reduced helpdesk complaints by allowing rapid diagnosis and remediation of degradations to services like Lync and SAP.