Case Study: Leading Research Lab achieves same-day first wafer measurement and $500,000 productivity savings with KeysightCare from Keysight

Top Research Lab Solves Measurement Challenge in Hours Despite Tight Security

Leading Research Lab needed to make critical wafer‑level measurements on a semiconductor device but ran into a steep learning curve with a new Keysight E5080B ENA vector network analyzer and WaferPro Express software. Tight security rules prevented online demos or onsite support, and the team was under pressure to reach its first measurement goal quickly.

Keysight provided KeysightCare Software Support (with KeysightCare Assured escalation) so software and VNA experts collaborated to identify a hardware emulation‑mode setting issue, then delivered easy, step‑by‑step documented instructions via the customer’s secure portal. Following Keysight’s guidance the lab made the required measurement the same day, avoided about five days of delay, and saved an estimated $500,000 in potential lost productivity.