Case Study: Large Semiconductor and Wireless Communications Manufacturing Company achieves reduced test downtime and faster 5G/IoT/automotive test recovery with Keysight

Semiconductor and communications manufacturer is prepared for future test disruptions in 5G, IoT, and automotive

Large Semiconductor and Wireless Communications Manufacturing Company faced frequent unexpected instrument failures and lengthy approval delays that caused costly test downtime during 5G, IoT, and automotive development. To secure faster, predictable support they engaged Keysight and its KeysightCare support services (specifically KeysightCare Assured) to address repair, calibration, and technical-response challenges.

Keysight provided 24/7 technical support, committed repair and calibration turnaround times, and access to the Keysight Support portal for easier asset management. As a result, the customer achieved reduced test-system downtime, faster instrument repairs and predictable response times, better reuse of in-house test assets for adjacent markets, and improved utilization and return on investment—enabling lab managers and engineers to minimize delays and be prepared for future test disruptions.