Case Study: 5G device developer achieves USB 2.0 test mastery—saving 2+ days and $200,000 with KeysightCare (Keysight)

Personalized Support Helps 5G Device Team Master New Tests in Hours

5G Device Developing Company needed to complete USB 2.0 receiver sensitivity compliance testing on a tight schedule after adding a new Keysight 81160A pulse function arbitrary noise generator to its bench. The team was unfamiliar with updated USB‑IF procedures and the new instrument, risking days of trial‑and‑error learning that could delay product timelines.

Keysight stepped in with KeysightCare personalized support — a live WebEx demo from a KeysightCare application engineer, real‑time access to USB compliance experts, configuration guidance for the 81160A, and recorded notes in the KeysightCare portal. That targeted assistance let the customer master the tests in hours, cutting learning‑related delays by more than two days and avoiding about $200,000 in lost productivity.